Legacy Hardware - for discontinued or hard to find IT Products

The Service We Provide

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Our comprehensive search starts as soon as you press the button.

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Upon receiving your written instruction, we will initiate the search immediately and usually within 30 minutes if it is urgent.  The search comprises of the following stages:
 
PHASE 1
 
1. Sanity check to ensure all the details are correct relating to that product.
 
2. Checking of all UK and international suppliers databases.
 
3. Telephone calls and emails to close partners who in turn will check with their suppliers.
 
4. Direct communication with the manufacturer (where possible).
 
5. Cross reference part to other part numbers and versions to widen the search further.
 
6. Extensive web trawl.
 
If the product has not been located, then we will sweep secondary markets to include:
 
PHASE 2
 
7. On line e-tailers and stores, both UK and international.
 
8. Auction houses and surplus stock specialists.
 
9. All agents and distributors of the product.
 
The more time we are given to search then the more likely we are to find products.
 

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Our success rate of finding products is currently 92%

Once product has been located our service also includes:
 
 
1. Final confirmation with client for us to proceed.
 
2. Place order with supplier.
 
3. Arrange payment in the relevant currency (we have US dollar and euro accounts).
 
4. Arrange for shipping and, if international, then pay all customs, duty and freight costs to land it in the UK.
 
5. Check and fully test goods by our engineers.
 
6. Despatch goods to client or to directly to their customer (plain wrap service is available).
 
7. Arrange payment for goods and confirm in writing the warranty.
 
8. Provide free after sales service for any support or technical issues. 
 
 
This is a very extensive service and some of our clients will email a list of all the products they require as it is easier for them to pass this to us and use our service then look for it themselves.

 
For product or spares enquiries, please complete the Search Request Form.
 
Or call 0845 230 6688 or email sales@legacyhardware.co.uk
 
 
 
 
 
 
Tel. 0845 230 6688 | Email: sales@legacyhardware.co.uk
 
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Copyright 2009 © LegacyHardware.co.uk and Legacy Hardware are brand names of Primary Networks Group which is a trading name of Primary Network Products (UK) Ltd. a Private Limited Company. Registration no. 5529842